A couple of weeks ago I ordered some antihistamine tablets
from a company called TravelPharm
and the idiots sent me somebody else's order. When I called the company to try
to straighten out what the hell was going on, I found myself talking to a woman
who decided to get both precious and rude with me (a winning combination, as
you can imagine). Eventually, I did manage to speak to somebody with fewer
personality problems. My order arrived a couple of days later in an envelope so
light that the packaging inside had been squashed in transit. Altogether, the
sort of performance that you couldn't write a good review about, without lying
your head off. Consequently, when a company called Trustpilot (you'd have to ask them why
they decided on a daft name like this) contacted me, asking me to review my
experiences in trading with TravelPharm, I didn't have a good thing to say
about them. I think Trustpilot went ahead and published my less-than-complimentary
review and then I think that TravelPharm read what I had written and (some days
later) had asked for my review to be withdrawn (otherwise known as censored)!
Don't get me wrong, I can understand a company wanting nothing that good
reviews, but you have to provide good enough service that you deserve them!
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